About Palmyra

Industry Leading Wholesale Supplier

Palmyra is Your Wholesale Partner for the Next Generation of Nicotine Replacement Products

Palmyra is an Industry leading wholesale supplier and distributor of next-generation nicotine replacement products, supplying the Forecourt and Convenience sectors with the brands, products and support they need to grow.

From established best-sellers to the latest fast-moving product developments, we bring together a carefully selected range backed by competitive margins, dependable availability, fast delivery and dedicated 24/7 customer support.

One supplier. One complete category solution. Built for the 2026 duty changes and beyond.

More Than a Supplier. A Retail Partner.

We understand that successful retail is about more than simply having products on the shelf. You need the right range, at the right price, available when your customers want it.

That is why Palmyra takes a category-led approach to wholesale. We work closely with our retail partners to understand what is selling, identify emerging trends and provide access to products with genuine potential to perform.

Whether you operate a single independent store or a growing retail estate, our aim is simple: make buying easier, improve availability and help you build a stronger, more profitable category.

The Products Your Customers Are Looking For

The vaping and nicotine market moves quickly. Our team continually monitors new product developments, consumer trends and emerging brands to help our customers stay ahead.

We combine established market-leading brands with carefully selected new launches, giving retailers convenient access to a broad, relevant and commercially focused range from one wholesale partner.

Our goal isn't simply to offer more products. It's to help retailers stock the right products.

Competitive Margins. Outstanding Value.

Strong retail margins are at the heart of our wholesale proposition.

By developing direct relationships with manufacturers, import partners and leading brands, we work to keep our supply chain efficient and our pricing the Best in the UK without compromising on product quality or compliance.

Our customers benefit from:

The best wholesale pricing in the UK
Attractive retail margin opportunities
Bulk-buy advantages
Regular trade offers and promotions
Fast-moving products from leading brands
Simple, transparent ordering

With Palmyra, outstanding value isn't a promotion - it's part of the partnership.

A Reliable, Direct Supply Chain

Consistency starts with the right supplier relationships.

Palmyra works closely with established manufacturers, brands and direct import partners. These relationships give us greater visibility across our supply chain while helping us secure competitive pricing, maintain dependable stock levels and gain earlier access to new product developments.

For our retail partners, that means greater confidence in the products they buy and the supplier standing behind them.

Built for a Changing Market

The UK vaping and nicotine category is evolving rapidly, with changing regulation, taxation and consumer behaviour reshaping the market.

Palmyra is building its wholesale proposition around what retailers will need next - not simply what worked yesterday.

From compliant product ranges and dependable sourcing to category advice and future-focused stock planning, our aim is to make Palmyra the one-stop category supplier independent retailers can rely on through the 2026 changes and beyond.

Availability You Can Rely On

A great-selling product isn't much use if you can't get hold of it.

We invest heavily in stock planning and supplier relationships to maintain strong availability across the brands and products our customers rely on most.

We guarantee 98%+ availability across our leading brands helps our retail partners reduce out-of-stocks, replenish faster and keep their best-selling lines on the shelf.

Because when your customers are ready to buy, your stock needs to be ready too.

Fast, Reliable Next-Day Delivery

Retail doesn't stop because you've run out of stock and neither do we.

Orders placed before 4:00pm Monday to Friday are available for fast, reliable next-day delivery with DPD, helping you replenish your shelves quickly and keep your business moving.

Our warehouse and fulfilment teams are focused on getting orders picked, packed and dispatched accurately and efficiently, giving our customers confidence that their stock will arrive when they need it.

Dedicated Support When You Need It

Behind every order is a team that understands independent retail. Our dedicated customer support team is available to help with everything from product recommendations and new releases to order enquiries and after-sales support.

We pride ourselves on being responsive, knowledgeable and easy to deal with. Whether you need help choosing your next range, identifying products gaining momentum or simply resolving an order query, our team is only a call or message away.

What We Do for Retailers

Partnering with Palmyra gives your business access to more than wholesale stock.

Latest product developments — early access to trending and fast-moving ranges
Leading brands in one place — simplify purchasing through one category supplier
98%+ availability across top brands — helping keep your strongest sellers in stock
Best margins — commercially focused pricing designed for independent retail
Fast next-day delivery — dependable replenishment when you need it
Dedicated customer support — knowledgeable help from a team that understands the category
POS and display support — helping you present products clearly and professionally in-store
Category and ranging advice — support selecting products suited to your customers and local market
Simple ordering — less time sourcing stock and more time running your business

Supporting Responsible Category Growth

At Palmyra, we believe the vaping and nicotine category should be built responsibly.

Our focus is on supplying quality; compliant products intended for adult consumers while supporting retailers that take their responsibilities equally seriously.

We want to play a positive role in supporting adult smokers looking for alternatives to combustible cigarettes while promoting responsible retailing, robust product standards and a supply chain our customers can trust.

As the market evolves, our commitment remains the same: responsible sourcing, dependable supply, strong retailer partnerships and sustainable long-term category growth.

Let's Grow Your Category

Looking for compliant, fast-moving ranges that build customer confidence and deliver sustainable retail growth?

Whether you're looking to improve your current range, discover the latest product developments or consolidate your buying with one dependable wholesale partner, our team is ready to help.

Make Palmyra your one-stop partner for the next generation of vaping and nicotine alternatives.

Contact our team today and chat with us for product advice, account enquiries and wholesale support.

Terms and Conditions – Palmyra Vapes B2B

Welcome to the terms and conditions governing the use of the Palmyra Vapes website and any transactions conducted through it. By accessing our website and/or placing an order, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using or accessing our services.

For any questions regarding these terms and conditions, please contact our Customer Service team using the details below.

Customer Service Hours

24 / 7

Excluding UK bank holidays.

Use of the Website

By accessing this website, you confirm that:

You are at least 18 years old.
You are legally permitted to purchase vaping products in the United Kingdom.
You have the legal capacity to enter into binding contracts.
Any order placed through the website constitutes an offer to purchase goods, subject to acceptance by Palmyra Vapes.

A contract between you and Palmyra Vapes will only be formed once your order has been accepted and dispatched.

Amendments to Terms and Conditions

Palmyra Vapes reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon publication on the website.

Customers are responsible for reviewing these Terms and Conditions regularly before placing orders.

Communication and Record Keeping

For quality assurance, training, and dispute resolution purposes, telephone calls and communications with our customer service team may be monitored or recorded.

Regulatory Compliance

Palmyra Vapes complies with all applicable UK laws and regulations relating to vaping products, including regulations enforced by the Medicines and Healthcare products Regulatory Agency (MHRA) and Trading Standards.

This includes compliance with:

Product notification requirements
Packaging and labelling regulations
Nicotine strength limits
Advertising restrictions
Consumer safety obligations

We reserve the right to withdraw products where required by law or regulatory guidance.

Pricing and Shipping

Pricing

All prices are displayed in pounds sterling (£) and are exclusive of VAT unless otherwise stated.

VAT will be added at the applicable rate during checkout.

Price Changes

Palmyra Vapes reserves the right to amend prices without prior notice. However, the price confirmed at checkout will remain valid for that order.

Delivery

Orders are usually processed promptly upon receipt of cleared payment.

Delivery times are estimates only and may vary due to:

Courier delays
Peak trading periods
Weather conditions
Circumstances beyond our control

Additional delivery charges, where applicable, will be clearly shown before checkout.

Cancellation and Returns

Inspection of Goods

Customers must inspect goods immediately upon delivery.

Any shortages, damages, or discrepancies must be reported within 24 hours of receipt in writing via email.

Failure to notify us within this timeframe may result in the goods being deemed accepted.

Returns Policy

Returns are only accepted for faulty or defective goods covered under manufacturer warranty unless otherwise agreed in writing.

Returned goods must include:

Customer name
Invoice or order number
Description of the fault

Palmyra Vapes reserves the right to test returned items before issuing replacements or credits.

Processing Time

Please allow up to 10 working days for inspection and processing of returns.

Credits

Credits issued to customer accounts:

Are non-refundable
Cannot be exchanged for cash
Must be used within 6 months

Expired credits cannot be reinstated.

Liability

To the fullest extent permitted by law, Palmyra Vapes shall not be liable for:

Indirect or consequential losses
Loss of profit, business, contracts, or goodwill
Losses not reasonably foreseeable at the time of contract formation

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law

Battery Safety

Lithium-ion batteries must be used responsibly.

Customers must:

Use appropriate chargers
Never leave batteries charging unattended
Avoid damaged or torn battery wraps
Store batteries safely away from metal objects
Discontinue use if overheating or damage occurs

Palmyra Vapes accepts no responsibility for damage caused by misuse, mishandling, improper charging, or modification of batteries or devices.

Environmental Responsibility

Palmyra Vapes supports responsible recycling and disposal of vaping products and batteries in accordance with UK environmental regulations.

Customers are encouraged to dispose of used vaping devices and batteries at authorised recycling facilities.

Quality Assurance

We aim to ensure all products supplied are:

Of satisfactory quality
Fit for purpose
As described
Compliant with UK regulations

If you experience any issues with products supplied by us, please contact our customer support team promptly.

Account and Order Management

Palmyra Vapes reserves the right to:

Refuse or cancel orders
Restrict quantities
Suspend accounts suspected of fraudulent activity or misuse

Customers are responsible for providing accurate billing and delivery information and keeping account details up to date.

Ownership of Goods

Ownership of goods remains with Palmyra Vapes until payment has been received in full.

Risk in the goods passes to the customer upon delivery.

Intellectual Property

All content on the Palmyra Vapes website, including text, graphics, logos, images, and product descriptions, is the property of Palmyra Vapes or its licensors.

Unauthorised copying, reproduction, or use is prohibited.

Privacy and Data Protection

Palmyra Vapes is committed to protecting customer privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Collection

We collect customer information necessary to:

Process orders
Deliver goods
Provide customer support
Meet legal obligations

Lawful Basis for Processing

Personal data is processed on lawful bases including:

Contract performance
Legal obligations
Legitimate interests
Customer consent

Marketing

Marketing communications will only be sent where consent has been provided or where otherwise permitted by law.

Customers may opt out at any time.

Customer Rights

Under UK GDPR, customers have the right to:

Access their data
Correct inaccurate data
Request deletion
Restrict processing
Object to marketing
Request data portability

Requests can be made by contacting:

Email: Contact@palmyravapes.co.uk

Customers also have the right to lodge complaints with the UK Information Commissioner’s Office (ICO).

Cookies Policy

Our website may use cookies to:

Improve website functionality
Analyse website traffic
Enhance user experience

Users can manage cookie preferences through their browser settings.

Complaints Procedure

Complaints should be submitted in writing to:

Email: Contact@palmyravapes.co.uk

Please include:

Full name
Order number
Contact details
Description of complaint
Desired resolution

We aim to respond within 30 days of receiving a complaint.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Age Restriction

Palmyra Vapes strictly operates under UK age restriction laws relating to vaping products.

It is illegal for persons under the age of 18 to purchase vaping products. We reserve the right to conduct age verification checks and refuse supply where necessary.

Contact Information

Palmyra Vapes

Queens Meadow Business Park

Hartlepool

TS25 2FE

Phone: 020 4600 6314

Email: Contact@palmyravapes.co.uk

Drop Us A Line

Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.