TPD Compliance

TPD Compliance at Palmyra Vapes

At Palmyra Vapes, we are fully committed to maintaining the highest standards of regulatory compliance across all our products. As a trusted supplier within the vaping industry, we recognise the importance of meeting legal requirements while delivering safe, reliable, and high-quality products to our customers.

In 2016, the European Union introduced the Tobacco Products Directive (TPD) to regulate e-cigarettes and other nicotine-containing products, with the aim of reducing health risks and ensuring consumer safety. The TPD sets out strict requirements covering product design, manufacturing, packaging, labelling, and advertising.

At Palmyra Vapes, we take this responsibility seriously. We have implemented robust quality control and compliance procedures to ensure that every product we supply meets — and where possible exceeds — the standards outlined by the TPD. Our experienced team works closely with manufacturers and regulators to ensure full adherence at every stage of the supply chain.

Our TPD Compliance Measures Include:

Regulatory Compliance: The MHRA establishes and enforces regulations to ensure that Palmyra Vapes’ vaping products comply with safety and quality standards. This includes regulations related to product design, manufacturing processes, labelling, and packaging.

Product Authorisation: Vaping products may require authorisation from the MHRA before they can be legally sold in the UK market. Palmyra Vapes complies with specific regulatory requirements and submits the necessary documentation to gain approval.

Consumer Safety: The MHRA focuses on protecting public health by setting standards that minimise potential health risks associated with vaping products. This involves monitoring and assessing the safety of ingredients, potential side effects, and long-term health impacts.

Marketing and Advertising: Palmyra Vapes adheres to MHRA guidelines and restrictions on marketing and advertising. This helps prevent misleading information and ensures that consumers are well-informed about the risks and benefits of vaping products.

Post-Market Surveillance: The MHRA monitors the market for any adverse effects or safety concerns related to vaping products after they have been introduced. This ongoing surveillance helps address emerging issues and ensures continuous safety.

Battery Safety Guidelines for Palmyra Vapes

Handling Li-ion Cells: Caution is essential when handling Li-ion batteries due to their sensitivity to charging characteristics, as improper handling may result in explosions or fires. Prior to use, ensure you possess sufficient knowledge of Li-ion rechargeable batteries, including charging, discharging, and assembly. Always charge batteries on a fire-proof surface and never leave them unattended during charging.

Battery Safety Precautions:

Overheating: Discontinue use of any e-cigarette or device if the battery becomes excessively hot to the touch or emits an odour. Allow it to cool in a safe environment for at least one hour before disposal or warranty return.

Auto-Activation: If your device activates spontaneously, immediately remove the tank and disconnect the battery. Do not reuse the battery or tank.

Storage and Charging: When not in use, store lithium batteries in a protective case and avoid carrying them in pockets or purses, especially alongside coins or small metallic objects. Charge Li-ion batteries using a dedicated external charger, and never leave them charging unattended. Once fully charged, promptly remove the battery from the charger. Regularly inspect batteries for any signs of damage, such as tears or rips, and avoid using damaged batteries.

Usage and Responsibility: Avoid subjecting batteries to excessive stress, ensuring they are appropriate for the application and of the correct size and capacity. Palmyra Vapes disclaims responsibility for any damage resulting from modifications to batteries or chargers (including pack making), as well as damage caused by misuse or mishandling of Li-Ion batteries and chargers. Users assume all risks associated with the use of Li-ion batteries.

Educational Resources: Prior to purchasing, visit Battery University for comprehensive information on battery safety, covering proper handling, charging, and disposal procedures. It is vital to understand these aspects thoroughly.

Compliance: Our commitment to quality at Palmyra Vapes extends beyond mere satisfaction; it encompasses full compliance with industry regulations and standards. We continually monitor and update our processes to ensure compliance with evolving regulations and industry best practices.

Anti-Slavery: Palmyra Vapes strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. We are committed to implementing and maintaining systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect our suppliers to hold their own suppliers to the same high standards.

Customer Satisfaction: Your satisfaction is paramount to us. If you have any concerns about the quality of our products, our dedicated customer support team is here to address them promptly and effectively. We strive to ensure that every interaction with our products leaves you confident in their quality and performance. You can email any concerns or feedback to contact@palmyravapes.co.uk.

Your Trusted Compliance Partner

Palmyra Vapes is proud to support retailers and partners by supplying TPD-compliant products that meet the highest standards of safety and quality. When you work with us, you can be confident that compliance is never an afterthought — it’s a core part of who we are.

Terms and Conditions – Palmyra Vapes B2B

Welcome to the terms and conditions governing the use of the Palmyra Vapes website and any transactions conducted through it. By accessing our website and/or placing an order, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using or accessing our services.

For any questions regarding these terms and conditions, please contact our Customer Service team using the details below.

Customer Service Hours

24 / 7

Excluding UK bank holidays.

Use of the Website

By accessing this website, you confirm that:

You are at least 18 years old.
You are legally permitted to purchase vaping products in the United Kingdom.
You have the legal capacity to enter into binding contracts.
Any order placed through the website constitutes an offer to purchase goods, subject to acceptance by Palmyra Vapes.

A contract between you and Palmyra Vapes will only be formed once your order has been accepted and dispatched.

Amendments to Terms and Conditions

Palmyra Vapes reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon publication on the website.

Customers are responsible for reviewing these Terms and Conditions regularly before placing orders.

Communication and Record Keeping

For quality assurance, training, and dispute resolution purposes, telephone calls and communications with our customer service team may be monitored or recorded.

Regulatory Compliance

Palmyra Vapes complies with all applicable UK laws and regulations relating to vaping products, including regulations enforced by the Medicines and Healthcare products Regulatory Agency (MHRA) and Trading Standards.

This includes compliance with:

Product notification requirements
Packaging and labelling regulations
Nicotine strength limits
Advertising restrictions
Consumer safety obligations

We reserve the right to withdraw products where required by law or regulatory guidance.

Pricing and Shipping

Pricing

All prices are displayed in pounds sterling (£) and are exclusive of VAT unless otherwise stated.

VAT will be added at the applicable rate during checkout.

Price Changes

Palmyra Vapes reserves the right to amend prices without prior notice. However, the price confirmed at checkout will remain valid for that order.

Delivery

Orders are usually processed promptly upon receipt of cleared payment.

Delivery times are estimates only and may vary due to:

Courier delays
Peak trading periods
Weather conditions
Circumstances beyond our control

Additional delivery charges, where applicable, will be clearly shown before checkout.

Cancellation and Returns

Inspection of Goods

Customers must inspect goods immediately upon delivery.

Any shortages, damages, or discrepancies must be reported within 24 hours of receipt in writing via email.

Failure to notify us within this timeframe may result in the goods being deemed accepted.

Returns Policy

Returns are only accepted for faulty or defective goods covered under manufacturer warranty unless otherwise agreed in writing.

Returned goods must include:

Customer name
Invoice or order number
Description of the fault

Palmyra Vapes reserves the right to test returned items before issuing replacements or credits.

Processing Time

Please allow up to 10 working days for inspection and processing of returns.

Credits

Credits issued to customer accounts:

Are non-refundable
Cannot be exchanged for cash
Must be used within 6 months

Expired credits cannot be reinstated.

Liability

To the fullest extent permitted by law, Palmyra Vapes shall not be liable for:

Indirect or consequential losses
Loss of profit, business, contracts, or goodwill
Losses not reasonably foreseeable at the time of contract formation

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law

Battery Safety

Lithium-ion batteries must be used responsibly.

Customers must:

Use appropriate chargers
Never leave batteries charging unattended
Avoid damaged or torn battery wraps
Store batteries safely away from metal objects
Discontinue use if overheating or damage occurs

Palmyra Vapes accepts no responsibility for damage caused by misuse, mishandling, improper charging, or modification of batteries or devices.

Environmental Responsibility

Palmyra Vapes supports responsible recycling and disposal of vaping products and batteries in accordance with UK environmental regulations.

Customers are encouraged to dispose of used vaping devices and batteries at authorised recycling facilities.

Quality Assurance

We aim to ensure all products supplied are:

Of satisfactory quality
Fit for purpose
As described
Compliant with UK regulations

If you experience any issues with products supplied by us, please contact our customer support team promptly.

Account and Order Management

Palmyra Vapes reserves the right to:

Refuse or cancel orders
Restrict quantities
Suspend accounts suspected of fraudulent activity or misuse

Customers are responsible for providing accurate billing and delivery information and keeping account details up to date.

Ownership of Goods

Ownership of goods remains with Palmyra Vapes until payment has been received in full.

Risk in the goods passes to the customer upon delivery.

Intellectual Property

All content on the Palmyra Vapes website, including text, graphics, logos, images, and product descriptions, is the property of Palmyra Vapes or its licensors.

Unauthorised copying, reproduction, or use is prohibited.

Privacy and Data Protection

Palmyra Vapes is committed to protecting customer privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Collection

We collect customer information necessary to:

Process orders
Deliver goods
Provide customer support
Meet legal obligations

Lawful Basis for Processing

Personal data is processed on lawful bases including:

Contract performance
Legal obligations
Legitimate interests
Customer consent

Marketing

Marketing communications will only be sent where consent has been provided or where otherwise permitted by law.

Customers may opt out at any time.

Customer Rights

Under UK GDPR, customers have the right to:

Access their data
Correct inaccurate data
Request deletion
Restrict processing
Object to marketing
Request data portability

Requests can be made by contacting:

Email: Contact@palmyravapes.co.uk

Customers also have the right to lodge complaints with the UK Information Commissioner’s Office (ICO).

Cookies Policy

Our website may use cookies to:

Improve website functionality
Analyse website traffic
Enhance user experience

Users can manage cookie preferences through their browser settings.

Complaints Procedure

Complaints should be submitted in writing to:

Email: Contact@palmyravapes.co.uk

Please include:

Full name
Order number
Contact details
Description of complaint
Desired resolution

We aim to respond within 30 days of receiving a complaint.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Age Restriction

Palmyra Vapes strictly operates under UK age restriction laws relating to vaping products.

It is illegal for persons under the age of 18 to purchase vaping products. We reserve the right to conduct age verification checks and refuse supply where necessary.

Contact Information

Palmyra Vapes

Queens Meadow Business Park

Hartlepool

TS25 2FE

Phone: 020 4600 6314

Email: Contact@palmyravapes.co.uk

Drop Us A Line

Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.