Terms and Conditions

Welcome to the terms and conditions governing the use of the Palmyra Vapes website and any transactions conducted through it. By accessing our website and/or placing an order, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using or accessing our services.

For any questions regarding these terms and conditions, please contact our Customer Service team using the details below.

Company Name: Palmyra Vapes

Address: Queens Meadow Business Park, Hartlepool, TS25 2FE

Phone: 020 4600 6314

Email: Contact@palmyravapes.co.uk

Customer Service Hours

24 / 7

Excluding UK bank holidays.

By accessing this website, you confirm that:

• You are at least 18 years old.
  
• You are legally permitted to purchase vaping products in the United Kingdom.
  
• You have the legal capacity to enter into binding contracts.
  
• Any order placed through the website constitutes an offer to purchase goods, subject to acceptance by Palmyra Vapes.
  

A contract between you and Palmyra Vapes will only be formed once your order has been accepted and dispatched.

Palmyra Vapes reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon publication on the website.

Customers are responsible for reviewing these Terms and Conditions regularly before placing orders.

For quality assurance, training, and dispute resolution purposes, telephone calls and communications with our customer service team may be monitored or recorded.

Palmyra Vapes complies with all applicable UK laws and regulations relating to vaping products, including regulations enforced by the Medicines and Healthcare products Regulatory Agency (MHRA) and Trading Standards.

This includes compliance with:

• Product notification requirements
  
• Packaging and labelling regulations
  
• Nicotine strength limits
  
• Advertising restrictions
  
• Consumer safety obligations
  

We reserve the right to withdraw products where required by law or regulatory guidance.

Pricing

All prices are displayed in pounds sterling (£) and are exclusive of VAT unless otherwise stated.

VAT will be added at the applicable rate during checkout.

Price Changes

Palmyra Vapes reserves the right to amend prices without prior notice. However, the price confirmed at checkout will remain valid for that order.

Delivery

Orders are usually processed promptly upon receipt of cleared payment.

Delivery times are estimates only and may vary due to:

• Courier delays
  
• Peak trading periods
  
• Weather conditions
  
• Circumstances beyond our control
  

Additional delivery charges, where applicable, will be clearly shown before checkout.

Inspection of Goods

Customers must inspect goods immediately upon delivery.

Any shortages, damages, or discrepancies must be reported within 24 hours of receipt in writing via email.

Failure to notify us within this timeframe may result in the goods being deemed accepted.

Returns Policy

Returns are only accepted for faulty or defective goods covered under manufacturer warranty unless otherwise agreed in writing.

Returned goods must include:

• Customer name
  
• Invoice or order number
  
• Description of the fault
  

Palmyra Vapes reserves the right to test returned items before issuing replacements or credits.

Processing Time

Please allow up to 10 working days for inspection and processing of returns.

Credits

Credits issued to customer accounts:

• Are non-refundable
  
• Cannot be exchanged for cash
  
• Must be used within 6 months
  

Expired credits cannot be reinstated.

To the fullest extent permitted by law, Palmyra Vapes shall not be liable for:

• Indirect or consequential losses
  
• Loss of profit, business, contracts, or goodwill
  
• Losses not reasonably foreseeable at the time of contract formation
  

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
  
• Fraud or fraudulent misrepresentation
  
• Any liability that cannot legally be excluded under UK law

Lithium-ion batteries must be used responsibly.

Customers must:

• Use appropriate chargers
  
• Never leave batteries charging unattended
  
• Avoid damaged or torn battery wraps
  
• Store batteries safely away from metal objects
  
• Discontinue use if overheating or damage occurs
  

Palmyra Vapes accepts no responsibility for damage caused by misuse, mishandling, improper charging, or modification of batteries or devices.

Palmyra Vapes supports responsible recycling and disposal of vaping products and batteries in accordance with UK environmental regulations.

Customers are encouraged to dispose of used vaping devices and batteries at authorised recycling facilities.

We aim to ensure all products supplied are:

• Of satisfactory quality
  
• Fit for purpose
  
• As described
  
• Compliant with UK regulations
  

If you experience any issues with products supplied by us, please contact our customer support team promptly.

Palmyra Vapes reserves the right to:

• Refuse or cancel orders
  
• Restrict quantities
  
• Suspend accounts suspected of fraudulent activity or misuse
  

Customers are responsible for providing accurate billing and delivery information and keeping account details up to date.

Ownership of goods remains with Palmyra Vapes until payment has been received in full.

Risk in the goods passes to the customer upon delivery.

All content on the Palmyra Vapes website, including text, graphics, logos, images, and product descriptions, is the property of Palmyra Vapes or its licensors.

Unauthorised copying, reproduction, or use is prohibited.

Palmyra Vapes is committed to protecting customer privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Collection

We collect customer information necessary to:

• Process orders
  
• Deliver goods
  
• Provide customer support
  
• Meet legal obligations
  

Lawful Basis for Processing

Personal data is processed on lawful bases including:

• Contract performance
  
• Legal obligations
  
• Legitimate interests
  
• Customer consent
  

Marketing

Marketing communications will only be sent where consent has been provided or where otherwise permitted by law.

Customers may opt out at any time.

Customer Rights

Under UK GDPR, customers have the right to:

• Access their data
  
• Correct inaccurate data
  
• Request deletion
  
• Restrict processing
  
• Object to marketing
  
• Request data portability
  

Requests can be made by contacting:

Email: Contact@palmyravapes.co.uk

Customers also have the right to lodge complaints with the UK Information Commissioner’s Office (ICO).

Our website may use cookies to:

• Improve website functionality
  
• Analyse website traffic
  
• Enhance user experience
  

Users can manage cookie preferences through their browser settings.

Complaints should be submitted in writing to:

Email: Contact@palmyravapes.co.uk

Please include:

• Full name
  
• Order number
  
• Contact details
  
• Description of complaint
  
• Desired resolution
  

We aim to respond within 30 days of receiving a complaint.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Palmyra Vapes strictly operates under UK age restriction laws relating to vaping products.

It is illegal for persons under the age of 18 to purchase vaping products. We reserve the right to conduct age verification checks and refuse supply where necessary.

Palmyra Vapes

Queens Meadow Business Park

Hartlepool

TS25 2FE

Phone: 020 4600 6314

Email: Contact@palmyravapes.co.uk